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(originally published in The Jerusalem Post, September 2004)

What Goes into a Web Design?

Before you embark on a Web project for your company or organization, it's a good idea to get an overall picture of the actions that produce a successful site. This can give you a more realistic understanding of time schedules, pricing, and expected outcomes.

While some people initially think that building a site means simply turning Word documents and pictures into Internet-ready code, in reality this is a relatively minor part of the process. Your content -- the text and images -- is basically just raw data; it takes time, experience and skill to turn it into the sort of usable information that can affect the bottom line of your business or organization.

Previous columns outlined your pre-design obligations: you need to define the target audience, locate sites that illustrate characteristics you'd like your site to have, choose photographs, and compose text. Today we'll discuss steps some designers take to assemble all those pieces, and more, into a coherent whole. (These can vary depending on designer and scope of the project.)

  • Discovery. After you define the basic audience and choose a basic approach, the designer more extensively explores the sites of your competitors and others appealing to the same audience, and may then encourage additions or modifications to the initial plan for the site.
  • Information Architecture. The designer must make it easy to navigate through all the content. An effective menu and an in-site search engine may do the trick. However, a site with enormous amounts of dynamic information -- for example, an online store -- requires a database and Customer Management System, so it's easy to retrieve data and add new material. (Note that once a site is in this category, prices jump steeply.)
  • Graphic Design. The designer composes sample pages, often in a in a graphic program such as Photoshop, illustrating the basic look-and-feel and how navigation and search features will be presented. The design will have been calculated to suit the nature of your company and the preferences of your audience. (Logo creation can also be a part of this phase.) You supply feedback and the design may be modified accordingly.
  • Coding. The designer transforms the approved design into appropriate code and composes the individual site pages. This step should simultaneously address the issues of accessibility and search engine placement.
  • Testing. Not everyone uses a PC running the latest Microsoft browser. Visitors to websites use many different machines and software -- even cellphones. The designer must check that the site works well for a wide range of your potential viewers; anything broken must be fixed.
  • Search Engine Registration. This takes place once the site is up and running. (However, you may want to defer this step until after you've arranged in-bound links from other sites.)

One other factor underlies the above steps, and can make or break the success of the site: Project Management. An experienced designer will know how to coordinate all the steps for optimal effectiveness. Ideally, a designer will help you understand as much as you want to about the site's underpinnings, but won't overdose you with jargon.

And, on his or her own time, the designer must simultaneously keep abreast of new developments. Designers should obtain enough perspective and experience to understand the needs of a variety of sites. Recommendations for coding, accessibility, search engine ranking, and e-marketing change at a very fast pace; it is the designer's responsibility to keep informed, which means ongoing study, networking, and experimentation.

While the destination -- a functional website -- is paramount, the trip to it is also important. The designer's methods and personal conduct should enable all stages of the project to proceed pleasantly, on schedule and within budget.


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